Privacy Statement

picProtecting your privacy is important to Aten International Co., Ltd. ( "Aten"). We strive to keep your personal information confidential. By ensuring that you are aware of and understand the Aten customer privacy policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.

1. Why we collect personal information

Aten collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range of products available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, software updates, special offers, and other information we think you'd like to hear about. From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and develop better products.


2. How we collect personal information

We collect information about you in several ways. For example, we might ask for your contact information when you correspond with us, call us to make a purchase or request service, register your product warranty, or participate in an online survey. When you register a new Aten product, sign up for Aten internet services, or ask to be included in an email mailing list, we collect and store the information you provide in a secure database.


3. When we disclose personal information

Because Aten is a global company, your personal information may be shared with other Aten business units around the world. They will protect your personal information in accordance with the Aten customer privacy policy. Aten never shares your personal contact information with any other companies that are not Aten companies. If you do not want to receive promotional information from Aten, click eService.webmaster@aten.com.tw and send us a message stating that you would like to not be included in such updates.

ATEN works with other companies that help us provide Aten products and services to you, and we may provide your personal information to these companies. For example, we give shipping companies this information so they can deliver your products efficiently. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with Aten's policies.

At times we may be required by law or legal process to disclose your personal information. We may also disclose information about you if we believe that disclosure is necessary for the public interest.


4. How we protect your personal information

Aten safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. When using Aten services, change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.


5. Access to your personal information

You always have access to the information we have about you. To review and update your personal contact information, simply email your request to eService.webmaster@aten.com.tw , be sure to include your previous information so can locate you in our database. If you would like to review other personal information that Aten may have about you, email us at eService.webmaster@aten.com.tw.


6. Aten may collect your :

  • First and last name.

  • A home or other physical address, including a street name and name of the city or town.

  • An email address.

  • A telephone number.

  • A social security number.

  • Other necessary information.


7. Collecting other personal information

When you browse Aten's website, you are able to do so anonymously. Generally, we don't collect personal information when you browse - not even your email address. Your browser, however, does automatically tell us the type of computer and operating system you are using.

Like many websites, the Aten website uses "cookie" technology. When you first connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you, except perhaps your first name so we can welcome you on your next visit. Cookies help us understand which parts of our websites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better. Most browsers automatically accept cookies but you do not have to accept them. You can change your browser to prevent acceptance. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

In some of our emails to you, we use a "click–through URL." When you click one of these URLs, you pass through our web server before arriving at the website that is your destination. We track click-throughs to help us determine your interest in particular topics and measure the effectiveness of our customer communications.


8. Our company wide commitment to privacy

To make sure your personal information remains confidential, we communicate these privacy guidelines to every Aten employee. Aten does not knowingly solicit personal information from children or send them requests for personal information. Aten's website contains links to other sites. Aten does not share your personal information with those websites and is not responsible for their privacy practices. If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.

* The Aten customer privacy policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.