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ATEN eService

ATEN eService is a web portal which provides a one-stop-shop for the following services, all with a single ID and password.

Please create/login eService account first to get more following services.

 

Product Registration

This is an online service which allows customers to complete their product registration. This feature has the following benefits:

  • You can view all your registered ATEN products in one place;
  • Provides easy access tips, information and support specific to your product;
  • Gives faster service from our well trained engineers; and
  • The latest news and promotions from ATEN.
    (Register now)

 

On-line Technical Support (eSupport)

The on-line technical Support platform (eSupport) is for customers to propose questions, it is also an online knowledge base for ATEN troubleshooting questions, all questions are categorized and sorted as FAQ by products.

 

Partner Center

This is a centralized portal which contains marketing, product and technology information resources, exclusively for our business partners. Partners are required to contact their sales representative to get authorization to access this resource.

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Technical Support

America

USA (ATEN Tech. Co., Ltd.):

Phone: +1-949-428-1111
E-mail: support@aten-usa.com

USA (ATEN N.J. Inc.):

Phone: +1-732-356-1703
E-mail: aten-nj@aten.com

Asia

China:

Technical Support:
Phone: +86-10-5255-0110
E-mail: sales@aten.com.cn

RMA Service:
Phone: +86-755-3384-8665
Fax: +86-755-3384-8660
E-mail: support@aten.com.cn

Taiwan:

Technical Support:
Toll free: +886-800-289-663
Phone:+886-2-8692-6959

Korea:

Phone: +82-2-467-6789
E-mail: support@aten.co.kr

Europe

Belgium:

Phone: +32-11-531-543
E-mail: support@aten.be

U.K.: (UK user only)

Phone: +44-175-3539-121
E-mail: support@aten.co.uk