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EVA Air, a leading international airline, required a secure and efficient remote access solution to replace their legacy VNC/RDP setup. Their goal was to meet the rigorous information security requirements outlined in ISO/IEC 27002 Control 6.7, which emphasizes the importance of confidentiality, integrity, and availability in remote work environments.
The control room at EVA Air serves as the nerve center for real-time monitoring and operational oversight. This setup required that multiple operators simultaneously access target PCs, manage applications, and monitor servers without interference or performance degradation. This upgrade reflects a broader trend in transportation toward resilient, hardware-based access for mission-critical tasks.

Challenges

Meet Stringent Information Security Requirements

EVA Air needed a secure remote access solution compliant with ISO/IEC 27002 Control 6.7. Their legacy VNC/RDP tools lacked BIOS-level control and exposed OS-level vulnerabilities, making them insufficient for maintaining confidentiality, integrity, and availability in mission-critical environments.

Ensure Efficient Multi-user Operation without Conflict

Multiple operators needed to access shared servers simultaneously. Traditional software solutions often led to overlapping sessions, performance issues, and limited user autonomy, reducing operational agility and creating risks in high-stakes control room operations.

Overcome Performance & Compatibility Limitations

Software-based tools required plugins or Java dependencies, causing UI inconsistencies, system lag, and frequent failures. These compatibility issues across platforms disrupted operator workflows and demanded constant IT support to resolve access issues and performance bottlenecks.

Maintain Real-Time Visibility across All Systems

Control room operators needed to view multiple live system feeds concurrently. Existing tools lacked a unified dashboard for simultaneous monitoring, limiting situational awareness and slowing responses to system anomalies or mission-critical incidents.

EVA Air’s control room upgrade exemplifies how hardware-based all-digital KVM can support ISO-compliant remote work in high-stakes ATC settings.

Benefits

Hardware-Based Access Aligns with ISO/IEC 27002

The KG Series enables BIOS-level remote access independent of OS or network, meeting ISO 27002 standards. This eliminates vulnerabilities tied to software and ensures secure control during system boot-ups, OS failures, or out-of-band management needs.

True Concurrent Access with Zero Interference

Up to five operators can independently access the same pool of servers without interfering with each other. This improves efficiency, removes access delays, and provides secure, user-specific control ideal for collaborative operations in high-security environments.

Java-Free HTML5 Viewer for Broad Compatibility & Performance

The HTML5-based client viewer works across major platforms without installations. It eliminates Java-related vulnerabilities and provides fast, stable access across extended desktops in Windows, macOS, and Linux, enabling scalable and secure deployments without added software dependencies.

Panel Array Mode Live+ for Unified, Real-Time Monitoring

ATEN’s Panel Array Mode Live+ displays live feeds from multiple systems in a grid layout. Operators gain centralized situational awareness to monitor, detect, and respond to incidents quickly—ensuring system reliability and fast reaction times in the control room.

Connection Diagram

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