ESG

Stakeholders’ Section

Stakeholder	Contact Us
Clients	Online Customer Service https://www.aten.com/global/en/ (12 Languages)
Social organizations	Ms. Kao, President¡¦s Office Email：csr@aten.com
Shareholders	Investor Relationship and Capital Market Department Ms. Huang Email：ir@aten.com.tw
The media	Corporate Marketing Department Mr. Lee, Assistant Manager Email：pr@aten.com.tw
Other Stakeholders	Mr. Ting, Section Manager, President¡¦s Office Email：atencorp@aten.com

Identification of Stakeholders

ATTN defines the stakeholders to be individuals, groups, or organizations capable of affecting ATEN or being affected by ATEN. The stakeholders of ATEN include clients, shareholders, employees, suppliers, community organizations, the media, and government agencies, etc. Through diverse communication channels, we understand the issues of concern of stakeholders, and discuss the major topics accordingly, as well as establish relevant management directives and execution plans in order to respond to the needs and expectation of the stakeholders.

Issues of Concern of Stakeholders and Company Communication Method List

Stakeholder	Issues	Communication channels	Frequency of communication
Clients	Product price Products and Services Responsibility Client and partner relations Technology Research and Development Raw Material Use and Recycled Materials	Customer satisfaction survey	Annually
		e-support Website Platform	Constantly
		Partner Center Webs	Constantly
		Customer service direct line	Constantly
		Agent conference	Annually
Shareholders	Operational effectiveness Earnings situation Investment planning Corporate Governance Enterprise sustainability	Convening a Regular (Provisional) Shareholders¡¦ Meeting	Annually
		Investor Conference	Irregularly
		Financial report	Quarterly
		Annual Reports	Annually
		Spokesman system	Constantly
		Establishing investor relations department	Constantly
		Company website announcement	Constantly
		Corporate governance appraisal	Annually
		ir@aten.com.tw	Constantly
Employees	Salary and benefits Labor¡Vmanagement relationship Talent Nurturing Occupational Health and Safety Diversity and Equal Opportunity	Employee Benefit Committee	Constantly
		Human Resource e-School	Constantly
		Capital-labor meetings	Quarterly
		Occupational Safety and Health Committee Meeting	Quarterly
		Solution provision and improvement system	Constantly
		Employee¡¦s opinion submission channels, such as employee complaint direct line at 3333, and complaint filing e-mail at emap@aten.com.tw.	Irregularly
		Company advertisements	Constantly
Suppliers	Purchasing price Regular provisions Green product management Raw Material Use and Recycled Materials	Regular quality inspection	Constantly
Suppliers		International list	Irregularly
Social organizations	Heated room gas management Water and resource management Environmental safety Social benefit and returns	Company website	Constantly
		CSR Report	Annually
		The Ching-Tang Education Foundation	Constantly
		Employee Benefit Committee	Constantly
		csr@aten.com	Constantly
The media	Operational effectiveness Recruitment Investment planning Corporate Governance Social Welfare	Press releases	Constantly
		Press conferences	Irregularly
		Interviews	Irregularly
Government agencies	Directive adherence Environmental safety Payment of taxes and duties Political compliance	Explanatory meetings held by supervisory agencies	Irregularly
		Corporate governance appraisal	Annually
		Publishing directives	Constantly
		Government agency websites	Constantly

ESG

Stakeholders’ Section

Identification of Stakeholders

Issues of Concern of Stakeholders and Company Communication Method List

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