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Stakeholders’ Section

Stakeholders’ Section



StakeholderContact Us
Clients

Online Customer Service

https://www.aten.com/global/en/ (12 Languages)

Social organizations

Ms. Kao, President¡¦s Office

Email:csr@aten.com
ShareholdersInvestor Relationship and Capital Market Department Ms. Huang
Email:ir@aten.com.tw
The mediaCorporate Marketing Department Mr. Lee, Assistant Manager
Email:pr@aten.com.tw
Other StakeholdersMr. Ting, Section Manager, President¡¦s Office
Email:atencorp@aten.com




Identification of Stakeholders

ATTN defines the stakeholders to be individuals, groups, or organizations capable of affecting ATEN or being affected by ATEN. The stakeholders of ATEN include clients, shareholders, employees, suppliers, community organizations, the media, and government agencies, etc. Through diverse communication channels, we understand the issues of concern of stakeholders, and discuss the major topics accordingly, as well as establish relevant management directives and execution plans in order to respond to the needs and expectation of the stakeholders.





Issues of Concern of Stakeholders and Company Communication Method List

Stakeholder

Issues

Communication channels

Frequency of communication

Clients

  • Product price
  • Products and Services Responsibility
  • Client and partner relations
  • Technology Research and Development
  • Raw Material Use and Recycled Materials

Customer satisfaction survey

Annually

e-support Website Platform

Constantly

Partner Center Webs

Constantly

Customer service direct line

Constantly

Agent conference

Annually

Shareholders

  • Operational effectiveness
  • Earnings situation
  • Investment planning
  • Corporate Governance
  • Enterprise sustainability

Convening a Regular (Provisional) Shareholders¡¦ Meeting

Annually

Investor Conference

Irregularly

Financial report

Quarterly

Annual Reports

Annually

Spokesman system

Constantly

Establishing investor relations department

Constantly

Company website announcement

Constantly

Corporate governance appraisal

Annually

ir@aten.com.tw

Constantly

Employees

  • Salary and benefits
  • Labor¡Vmanagement relationship
  • Talent Nurturing
  • Occupational Health and Safety
  • Diversity and Equal Opportunity

Employee Benefit Committee

Constantly

Human Resource e-School

Constantly

Capital-labor meetings

Quarterly

Occupational Safety and Health Committee Meeting

Quarterly

Solution provision and improvement system

Constantly

Employee¡¦s opinion submission channels, such as employee complaint direct line at 3333, and complaint filing e-mail at emap@aten.com.tw.

Irregularly

Company advertisements

Constantly

Suppliers

  • Purchasing price
  • Regular provisions
  • Green product management
  • Raw Material Use and Recycled Materials

Regular quality inspection

Constantly

International list

Irregularly

Social organizations

  • Heated room gas management
  • Water and resource management
  • Environmental safety
  • Social benefit and returns

Company website

Constantly

CSR Report

Annually

The Ching-Tang Education Foundation

Constantly

Employee Benefit Committee

Constantly

csr@aten.com

Constantly

The media

  • Operational effectiveness
  • Recruitment
  • Investment planning
  • Corporate Governance
  • Social Welfare

Press releases

Constantly

Press conferences

Irregularly

Interviews

Irregularly

Government agencies

  • Directive adherence
  • Environmental safety
  • Payment of taxes and duties
  • Political compliance

Explanatory meetings held by supervisory agencies

Irregularly

Corporate governance appraisal

Annually

Publishing directives

Constantly

Government agency websites

Constantly