ESG
Stakeholders’ Section
| Stakeholder | Contact Us |
| Clients | Online Customer Service https://www.aten.com/global/en/ (12 Languages) |
| Social organizations | Ms. Kao, President¡¦s Office Email：csr@aten.com |
| Shareholders | Investor Relationship and Capital Market Department Ms. Huang Email：ir@aten.com.tw |
| The media | Corporate Marketing Department Mr. Lee, Assistant Manager Email：pr@aten.com.tw |
| Other Stakeholders | Mr. Ting, Section Manager, President¡¦s Office Email：atencorp@aten.com |
Identification of Stakeholders
ATTN defines the stakeholders to be individuals, groups, or organizations capable of affecting ATEN or being affected by ATEN. The stakeholders of ATEN include clients, shareholders, employees, suppliers, community organizations, the media, and government agencies, etc. Through diverse communication channels, we understand the issues of concern of stakeholders, and discuss the major topics accordingly, as well as establish relevant management directives and execution plans in order to respond to the needs and expectation of the stakeholders.
Issues of Concern of Stakeholders and Company Communication Method List
Stakeholder | Issues | Communication channels | Frequency of communication |
Clients |
| Customer satisfaction survey | Annually |
e-support Website Platform | Constantly | ||
Partner Center Webs | Constantly | ||
Customer service direct line | Constantly | ||
Agent conference | Annually | ||
Shareholders |
| Convening a Regular (Provisional) Shareholders¡¦ Meeting | Annually |
Investor Conference | Irregularly | ||
Financial report | Quarterly | ||
Annual Reports | Annually | ||
Spokesman system | Constantly | ||
Establishing investor relations department | Constantly | ||
Company website announcement | Constantly | ||
Corporate governance appraisal | Annually | ||
ir@aten.com.tw | Constantly | ||
Employees |
| Employee Benefit Committee | Constantly |
Human Resource e-School | Constantly | ||
Capital-labor meetings | Quarterly | ||
Occupational Safety and Health Committee Meeting | Quarterly | ||
Solution provision and improvement system | Constantly | ||
Employee¡¦s opinion submission channels, such as employee complaint direct line at 3333, and complaint filing e-mail at emap@aten.com.tw. | Irregularly | ||
Company advertisements | Constantly | ||
Suppliers |
| Regular quality inspection | Constantly |
International list | Irregularly | ||
Social organizations |
| Company website | Constantly |
CSR Report | Annually | ||
The Ching-Tang Education Foundation | Constantly | ||
Employee Benefit Committee | Constantly | ||
Constantly | |||
The media |
| Press releases | Constantly |
Press conferences | Irregularly | ||
Interviews | Irregularly | ||
Government agencies |
| Explanatory meetings held by supervisory agencies | Irregularly |
Corporate governance appraisal | Annually | ||
Publishing directives | Constantly | ||
Government agency websites | Constantly |
