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Why work for ATEN Infotech?

Since 1979, ATEN's success has been anchored upon our dedication to AV/IT technologies and our commitment to sustained innovation and achieving excellence, all fueled by a passion for bringing better connectivity to the world. We will continue to enjoy a solid base of market diversity, geographical expansion and numerous achievements in alliance with our highly respected clients and partners.

As an accelerator for the integration of AV and IT technologies, ATEN works consistently to create secure, efficient and productive IP-based AV networking and IT control solutions. Offering integrated KVM, professional AV and intelligent power solutions, ATEN products connect, manage and optimize AV/IT equipment across a wide range of industries (Corporate, Government, Education, Broadcasting, Media, Transportation, etc.)

Job 1: Field Application Engineer

Your heart beats technics and you have a curiosity for the IT and professional audiovisual industry. You like to get hands-on, while you are also a patient listener and enthusiastic trainer. You will be handling a wide variety of technical sales activities for a strong, international B2B brand. You will work alongside the technical support and sales teams, while keeping a close touch with marketing as well.

You won’t get scared, but excited when hearing the terms: DVR, SSH, TCP/IP, telnet, PoE, common OS, HDBaseT, firewalls, serial command, RS-232, USB3.1, HDMI2.0, VGA, DVI-I, DisplayPort, UPS, PDU, fiber, cabling, daisy-chaining, redundancy, KVM switching, Multi-display, Picture-in-picture, KNX, videowall management, multi-display, MST, Dante, 4K, HDCP, HDR, audio embedder, Samsung DeX, collaboration tools, ASIC, out-of-band, DNS, EDID, VDI, blade servers, CCTV, NVR, sensors, streaming, …


  • Technical consultancy
    Pre-sales: Translate a wide range of hardware solutions to applications used in a variety of markets. Assist the brand‘s clients (distributors, system integrators and IT managers) in designing their project and create project proposals in cooperation with the sales team. Prepare a technical proposal by offering various solutions and helping clients understand the technical/economical differences. All projects are created and followed up in a CRM.
    After-sales: Analysis of technical problems and troubleshooting, conduct regular follow up and monitor for new sales opportunities.

  • Product management
    Become an expert in the brand’s product portfolio and share your knowledge with the rest of the team and customers. Keep an eye on the product roadmap and manage the product life cycle in close cooperation with your colleagues. Stay tuned with technology trends and competitors’ products. Participate in new product introduction schedules, incl. testing, creation of training/marketing materials, pricing, market positioning, ... Cooperate with the brand‘s headquarters on product development based on market feedback.

  • Market knowledge development
    Create and collect accurate product comparisons, case-studies, system applications and operations, ... from a diversity of markets. Assist in the creation of marketing materials (website, brochures, mailings, ...). Gather knowledge of both compatible products and competitors, incl. how their products are used in different markets.

  • Events & trainings
    Prepare product presentations for use in-house, webinars, events or at customer’s premises. Demonstrate products and solutions life in our Demo & Training Center at customers’ facilities. Assist with the preparation of seminars, conferences and exhibitions, incl. deciding topics, testing, setting up and training visitors.

  • Data-driven reporting
    Provide insight in projects on the one hand and product life cycle on the other hand, by creating result-driven dashboards and reports.

  • Language skills
    With customer requests coming in from 13 different countries in the EU, knowledge of any (Western, Southern or Northern) European language will be a valuable asset to the team!


We offer you the possibility to develop yourself in the company. You will start off by studying the products, solutions and procedures. After proven performance, you can grow up to become a driving force in the training and customer support department. Our support center is a place where customers turn to in highest need. It is an important and known asset to our brand and helps to build a strong and trusted relationship with our customers and industry partners.

Apply Now

Job 2: Technical Support Engineer

Your heart beats hardware and you have a curiosity for the IT and professional audiovisual industry. You like to get hands-on, while you are also a patient listener and enthusiastic trainer. You will be handling a wide variety of technical support activities for a strong, international B2B brand. From your desk at the technical department, you will stay in close touch with a variety of customers (installers, IT managers, resellers) as well as the brand’s international Sales, Marketing, Field Engineer and RMA teams.

You won’t get scared, but excited when hearing the terms: DVR, SSH, TCP/IP, telnet, PoE, common OS, HDBaseT, firewalls, serial command, RS-232, USB3.1, HDMI2.0, VGA, DVI-I, DisplayPort, UPS, PDU, fiber, cabling, daisy-chaining, redundancy, KVM switching, Multi-display, Picture-in-picture, KNX, videowall management, multi-display, MST, Dante, 4K, HDCP, HDR, audio embedder, Samsung DeX, collaboration tools, ASIC, out-of-band, DNS, EDID, VDI, blade servers, CCTV, NVR, sensors, streaming, …



  • Technical Consultancy
    After-sales: Analysis of technical problems and troubleshooting for various types of installations (conference/theater halls, AV signal distribution, datacenters, control rooms, kiosks, ...) in various industries (defense, entertainment, corporate, transport, telecom, broadcasting, education, etc.) for often well-known end-users. You conduct regular follow up and monitor for new sales opportunities. Usually you will stay at the office as a support wizard. You will assist IT managers and system engineers in the field employed by end-users or system integrators. Your daily tasks include: testing hardware, replicating connectivity and networking problems, finding solutions by sparring with colleagues and reading manuals/comparisons/... . From time-to-time it may be necessary to visit an installation on-site.
    Pre-sales: Provide support to the sales team by translating a wide range of hardware solutions to applications used in a variety of markets. You will regularly assist colleagues in verifying project proposals and reviewing system compatibility.

  • IT Management
    In-house systems: Analysis of in-house IT systems and translation of IT needs to practical requests to the IT partner. You will work closely with several IT partners on the implementation and maintenance of daily operation systems, server management, but also time-registration and building security systems
    Budget management: The technical team is in charge of the IT budget and purchases in close cooperation with the operations department.

  • Market knowledge development
    Create and collect accurate product comparisons, case-studies, system applications and operations, ... from a diversity of markets. Assist in the creation of marketing materials (website, brochures, mailings, ...). Gather knowledge of both compatible products and competitors, incl. how their products are used in different markets.

  • Events & trainings
    Customer certifications: Assisting the field application engineers, sales and marketing teams with preparing and executing customer certification trainings. This includes: the preparation of product presentations for use in-house, webinars, events or at customer’s premises. Demonstrate products and solutions life in our Demo & Training Center or at customers’ facilities. Assist with the preparation of seminars, conferences and exhibitions, incl. deciding topics, testing, setting up and training visitors.

  • Data-driven reporting
    Product tests: Regular testing of new products or firmware upgrades and providing insights to the R&D teams. You will get more insight in the product life cycle.

    Sales opportunities: Recording cases in the online ticketing system as well as transferring leads to the sales team.

  • Language skills
    With customer requests coming in from 13 different countries in the EU, knowledge of any (Western, Southern or Northern) European language will be a valuable asset to the team!
We offer you the possibility to develop yourself in the company. You will start off by studying the products, solutions and procedures. After proven performance, you can grow up to become a driving force in the training and customer support department. Our support center is a place where customers turn to in highest need. It is an important and known asset to our brand and helps to build a strong and trusted relationship with our customers and industry partners.

Apply Now

Job 3: Operation Manager

Are you a proven structured worker with an eye for detail and a passion for budgeting / finance? Does your heartbeat just a bit faster for data-driven reporting, procedures and flow charts? Do you have a hands-on mentality, a strategic mindset, a good dose of empathy and the willingness to listen to the needs of the different team members?

Do you speak fluently English and Dutch and have some experience in HR? Are you an expert in Excel and have some basic SAP knowledge? Then you are the person we are looking for!

In exchange for these skills, we offer you a wide range of tasks and you will work daily with various departments, including Accounting / Finance, Administration, Purchasing, Warehouse & Logistics, HR.



    Operational activities


  • Support for the purchase and logistics department
    Stock management: Planning, managing and controlling the flow of goods from the place of origin to the place of destination, incl. shipping, receiving and storage of the company's products.
    Planning: facilitating cross-departmental communication about purchasing plans with purchasing, sales and product management teams.
    Data-driven reporting: providing insight and analysis to support long- and short-term strategy

  • Support of the Auditing team
    Process analysis: maintaining the internal auditing system; assistance with the control & management of operational procedures; work with internal and external auditors to ensure compliance with policies and standards.
    Process improvement: support and optimization of internal communication between different departments to ensure shared services and to achieve common business goals and to identify opportunities for process optimization.

  • Provide support with asset, facility management and operational services
    Facility stock and asset management: maintenance and administration of the buildings and their components as a member of the facility team, incl. supervision of kitchen, plumbing, parking, garden, health, cleaning, codes of conduct, lighting, electricity, ICT,...
    Supplier relationships: maintaining supplier relationships, contract negotiations and communication.
    Asset management: improving stock and working capital management, production capacity and the return of the assets of the company.

  • Finance and budgeting


  • Assistance with all financial tasks and budget maintenance, in close cooperation with the head of the administrative department.

  • Closely monitor the long-term financial strategy, including reporting on sales trends, analysis of margins and cost / tariff impact in close collaboration with the head of administration.
    Planning: preparation of financial statements, balance sheets, cash flow reporting, budgets, budget-to-current and financial forecasts.
    Credit management: matters relating to credit control and AR (debtors) collection.
    Cash management: manage and predict cash flow, maintain bank relationships.


You report to the head of administration, logistics manager, marketing manager and general manager. We offer you the opportunity to grow and develop yourself in the company during the first 18 months. After proven performance, you can become the bridge between the European subsidiary in Belgium and the headquarters in Taiwan as a fully-fledged Operation Manager. You will then be responsible for strategic planning and management to improve the profitability, productivity and efficiency of the company in Belgium.

Apply Now

Job 4: Inside Sales Account Manager

Do you have experience in international B2B sales? Are you a fluent communicator as well as an excellent record-keeper? Do you love analysing your customer’s market profile and sales history? Do you keep your contacts close and are you willing to travel from time to time to assist our Pan-European customers?

We can offer you a partner network with many development opportunities. Our distribution partners have “boots on the ground” in most European countries. Together with them, you will have the chance to develop a strong layer of 2nd tier partners that will become our brand’s future ambassadors. All our customers have one thing in common: a passion for hardware in ICT and audio-visual solutions.

You will be part of a well-organised, pan-European sales team, with sales account managers each responsible for their own portfolio and guided by a dedicated sales administration team. You will be based in our office in Belgium to support the Central and Northern European markets. The Southern markets are backed by our offices in Paris, Milan and Madrid with whom you will cooperate in relation to Pan-European activities. In close cooperation with the marketing, customer service and logistics teams, you and your colleagues will be able to reach your three main goals: to strengthen the existing distribution portfolio; to develop a network of installation partners; and to keep in touch with your contacts in both corporate and governmental environments.



    Ensuring product availability by maintaining a strong distribution and reseller portfolio


  • Sales strategy
    Developing a dedicated strategy in cooperation with Pan-European distributors to increase general market share, incl. setting volume goals and quarterly targets, monitoring sell-out and market performance, defining effective sales bundles with compatible brands, advising fit marketing goals; identifying the right partners to cover different product categories and developing new business opportunities.

  • Market insight
    Monitoring an international retail and e-commerce landscape of 2nd tier partners; developing a well-fit product and price strategy in cooperation with the sales administration team.

  • Order management
    Order processing, incl. advising partners on the availability of new technologies, new solutions, sales promotions and product accessories.

  • Brand awareness
    Increasing product portfolio awareness by organising product trainings and developing a co-marketing strategy to adhere to 2nd and 3th tier customers.
  • Developing a network of installers and brand ambassadors


  • Lead and project management
    Assisting partners from product testing to after-sales; reporting on incoming leads and project-status to build a future-proof strategy; cooperating with installers to ensure optimal project-support to the end-user.

  • Brand awareness
    Organising product trainings and presence at key industry events to present an innovative product portfolio; developing a co-marketing strategy with key partners; identifying and approaching new potential partners.

  • Market insights
    Developing a knowledgebase to understand our market positioning towards compatible and competing brands.

  • Business development
    Monitoring and following up on potential corporate and governmental business opportunities by mapping new potential partners and keeping in touch with existing partners.

  • Language skills
    With customer requests coming in from 13 different countries in the EU, knowledge of any (Western, Southern or Northern) European language will be a valuable asset to the team!
We offer you the possibility to develop yourself in the company. You will start off by studying the current partners, products, solutions, sales strategies and procedures. After proven performance, you will grow up to become the main representative to several local and Pan-European customers, a jump-start to enhance the brand’s local business opportunities. All employees receive a fixed, competitive salary package, we do not offer bonus-structures.

Apply Now

Location: Heusden-Zolder, Belgium

We are a young, international team of 35p, from which some are permanently located in offices throughout Europe. You will report to the Operations Team and the Managing Director.


PS. Our office is located in a green environment, easily reachable by bike, car, train or bus, and 365d free of traffic jams. Did we mention you can go for a run during your lunchtime? In addition, our team often gets hands-on for several social causes, trying to help society where possible. We also host famous Christmas parties and annual team-buildings!

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