Position: Administration Assistant

You are a driven and structured team player. You enjoy working in a demanding environment and keep your cool when various tasks come in at the same time. You have an eye for detail and a passion for business administration. You do not mind working hands-on and you analyze how you can perfect your work skills based on the needs of your department. You manage Dutch and English in a professional manner and you feel comfortable in Excel.

Your department is responsible for following operational and administrative tasks. You will start with the basics, get trained and gradually become a full-functional team member, who will be involved in a variety of tasks. You have the opportunity to specialize in 2 or 3 of the following topics based on daily coordination with your teammates:

• Reception & Administration:
  1. Incoming phonecalls, postal mailing, meeting agenda follow-up, welcoming visitors, visitor registration book
  2. Procurement: purchases for Kitchen, Hygiene, Desktop Stationery, Vending machine, logistic supplies…. stock rotation/follow-up
  3. Room support: Sales meeting room, Demoroom, Storage room, Kitchen, smoking room: keep everything in good condition and well organized
  4. Travel management: book flight/hotel tickets, visitor schedules, contact with travel agency
  5. Event support: Lunches, Events, CSR … in cooperation with marketing
  6. Archiving

• Finance/Accounting:
  1. Cooperation with suppliers: contract review, purchasing request handling, asset management
  2. Supplier invoices checking, providing supporting documents with signatures, booking into SAP system, scanning/saving in needed folder, archiving, cooperation with head of departments for supplier management
  3. Financial report preparation for month-ending, system re-bookings
  4. Customer invoicing, sales statements, credit management, customer conditions advising role

• Purchasing of Trading Goods:
  1. Stock: movements and FIFO rotation, daily/quarterly reporting, forecasting, purchasing analysis
  2. Product management: ERP maintenance, new products/samples, End-Of-Life products/last generation
  3. Logistics: trading documents, incoming/outgoing goods, follow-up shipments, Intrastat, Recupel, …
  4. Order management: order validation, price setting/negotiation

• Our Requirements:
  1. Good Excel knowledge
  2. Good knowledge of Dutch and English

Position: Junior Sales Account Manager

Do you have a first experience in sales administration or customer service? Are you a fluent communicator as well as an excellent record-keeper? Willing to take the step to account management?

We offer you a diversity of products, markets, customers and customer service analysis tasks. With strong guidance of our European sales & marketing strategy team, you will help to lift our local customer service and sales strategy to the next level.

All our customers have one thing in common: a passion for hardware in ICT and audio-visual solutions. You will be the main contact window for a selection of customers throughout Europe.

As junior sales account manager and brand representative, you will be an important contact window to many of our partners across Europe for following tasks:

Stimulating local product availability by building a strong distribution and reseller market:

• Order management
  Order processing, incl. advising partners on the availability of new technologies, new solutions, sales promotions and product accessories.

• Sales strategy & target
  Ensuring distributors and resellers reach sales targets. Maintaining the defined strategy in cooperation with each distributor to increase general market share, incl. volume goals, monthly and quarterly targets, monitoring sell-out and market performance.

• Market insights
  Monitoring an international retail and e-commerce landscape of 2nd tier partners in cooperation with the European sales team.

• Brand awareness
  Increasing product portfolio awareness by organizing webinars and product trainings.

Contact window to installers and brand ambassadors:

• Lead management
  Handling incoming requests, identifying installation requirements, offering product suggestions and forwarding requests to local distribution partners. Reporting and tracking lead status to the European sales team.

• Project follow-up
  Assisting customers with samples for product testing and following-up the installation process. Following up future project-demands and browsing for future sales opportunities. Reporting and tracking project status to the European sales team.

• Sales development & market insight
  Knowing the local customer portfolio and hunting for future business opportunities. Following industry news and finding new ways of reaching new contact windows in the market. Developing a knowledgebase to understand the market position towards compatible and competing brands.

• Language skills
  With customer requests coming in from 13 different countries in the EU, knowledge of any (Western, Southern or Northern) European language will be a valuable asset to the team!

We offer you the possibility to develop yourself in the company. You will start off by studying the current partners, products, solutions, sales strategies and procedures. After proven performance, you will grow up to become the main representative for our brand in a selected region and build a strong network of customers and industry partners.

Position: Technical Support Engineer

Your heart beats hardware and you have a curiosity for the IT and professional audiovisual industry. You like to get hands-on, while you are also a patient listener and enthusiastic trainer. You will be handling a wide variety of technical support activities for a strong, international B2B brand. From your desk at the technical department, you will stay in close touch with a variety of customers (installers, IT managers, resellers) as well as the brand’s international Sales, Marketing, Field Engineer and RMA teams.

You won’t get scared, but excited when hearing the terms: DVR, SSH, TCP/IP, telnet, PoE, common OS, HDBaseT, firewalls, serial command, RS-232, USB3.1, HDMI2.0, VGA, DVI-I, DisplayPort, UPS, PDU, fiber, cabling, daisy-chaining, redundancy, KVM switching, Multi-display, Picture-in-picture, KNX, videowall management, multi-display, MST, Dante, 4K, HDCP, HDR, audio embedder, Samsung DeX, collaboration tools, ASIC, out-of-band, DNS, EDID, VDI, blade servers, CCTV, NVR, sensors, streaming, …

• Technical Consultancy
  After-sales: Analysis of technical problems and troubleshooting for various types of installations (conference/theater halls, AV signal distribution, datacenters, control rooms, kiosks, ...) in various industries (defense, entertainment, corporate, transport, telecom, broadcasting, education, etc.) for often well-known end-users. You conduct regular follow up and monitor for new sales opportunities. Usually you will stay at the office as a support wizard. You will assist IT managers and system engineers in the field employed by end-users or system integrators. Your daily tasks include: testing hardware, replicating connectivity and networking problems, finding solutions by sparring with colleagues and reading manuals/comparisons/... . From time-to-time it may be necessary to visit an installation on-site.
  Pre-sales: Provide support to the sales team by translating a wide range of hardware solutions to applications used in a variety of markets. You will regularly assist colleagues in verifying project proposals and reviewing system compatibility.

• IT Management
  In-house systems: Analysis of in-house IT systems and translation of IT needs to practical requests to the IT partner. You will work closely with several IT partners on the implementation and maintenance of daily operation systems, server management, but also time-registration and building security systems
  Budget management: The technical team is in charge of the IT budget and purchases in close cooperation with the operations department.
  

• Market knowledge development
  Create and collect accurate product comparisons, case-studies, system applications and operations, ... from a diversity of markets. Assist in the creation of marketing materials (website, brochures, mailings, ...). Gather knowledge of both compatible products and competitors, incl. how their products are used in different markets.

• Events & trainings
  Customer certifications: Assisting the field application engineers, sales and marketing teams with preparing and executing customer certification trainings. This includes: the preparation of product presentations for use in-house, webinars, events or at customer’s premises. Demonstrate products and solutions life in our Demo & Training Center or at customers’ facilities. Assist with the preparation of seminars, conferences and exhibitions, incl. deciding topics, testing, setting up and training visitors.

• Data-driven reporting
  Product tests: Regular testing of new products or firmware upgrades and providing insights to the R&D teams. You will get more insight in the product life cycle.
  
  Sales opportunities: Recording cases in the online ticketing system as well as transferring leads to the sales team.
  

• Language skills
  With customer requests coming in from 13 different countries in the EU, knowledge of any (Western, Southern or Northern) European language will be a valuable asset to the team!

We offer you the possibility to develop yourself in the company. You will start off by studying the products, solutions and procedures. After proven performance, you can grow up to become a driving force in the training and customer support department. Our support center is a place where customers turn to in highest need. It is an important and known asset to our brand and helps to build a strong and trusted relationship with our customers and industry partners.

Position: Junior Sales Assistant

All our customers have one thing in common: a passion for hardware in ICT and audiovisual solutions. We are a growing company and are looking for support for the sales team. Will you help us with sales and customer service? Will you soon be the point of contact for a selection of our European B2B customers?

• You will support the sales department of a high-tech hardware manufacturer. You will be in contact with distributors, resellers, installers and end-users. You will solve questions together with your colleagues and assist B2B customers from different European countries with their purchases. You will learn the sales strategies for a variety of products in our product portfolio, as well as the various customer conditions, this in the context of volume sales as well as project-based sales.

• We distribute our own developed products to distributors in Europe. You will have 3 to 4 international key accounts, which you will guide and follow up daily from a sales as well as customer service perspective.

• You take stock orders from key accounts and follow them up in our ERP system (SAP). You are responsible for the purchase and stock analysis for the entire product portfolio for these key accounts. You do this on the basis of data from the ERP system. You apply various data-analyzing techniques.

• You achieve sales KPIs: you negotiate with customers to achieve targets, you deal with up-selling, customer benefits and pricing strategies.

• You bring new products to market. You will be involved in the launch process from our perspective as a manufacturer and ensure the distribution of the new products through the distributors and resellers. You closely monitor the sales of new products and keep an eye on KPIs.

• You assist the sales team with contact management, project follow-up and customer/market analysis in CRM system (SalesForce).

• You closely follow up the sales administration, including customer orders, consultation with the purchasing department and invoicing.

• Communication and negotiations with key accounts are mostly in English or, depending on your capabilities, in one of the following European languages: Dutch, German, French or Scandinavian languages. We train you to communicate and negotiate directly with our regular contacts. You will notice that each company has its own communication culture, which can also differ from country to country.

We offer you the opportunity to develop yourself in the company. You start by studying the current partners, products, solutions, sales strategies and procedures. After proven performance, you will grow to junior sales account manager or junior sales analyst/admnistrator.

Position: Business Administrator

You are a driven and structured team player. You enjoy working in a demanding environment and keep your cool when various tasks come in at the same time. You have an eye for detail and a passion for business administration. You do not mind working hands-on and you analyse how you can perfect your work skills based on the needs of your department. You manage Dutch and English in a professional manner and you feel comfortable in Excel. You studied business economics or business administration and you have a first experience (internship or first job) in one or more of the following fields: HR, Purchasing of trading goods, Operations, Financial management/Accounting.
Your department is responsible for following operational and administrative tasks. You will start with the basics, get trained and gradually become a full-functional team member, who will be involved in a variety of tasks. You have the opportunity to specialize in 2 or 3 of the following topics based on daily coordination with your teammates:

• Finance/Accounting:
  1. Cooperation with suppliers: contract review, purchasing request handling, asset management
  2. Supplier invoices checking, providing supporting documents with signatures, booking into SAP system, scanning/saving in needed folder, archiving, cooperation with head of departments for supplier management
  3. Financial report preparation for month-ending, system re-bookings
  4. Customer invoicing, sales statements, credit management, customer conditions advising role

• Purchasing of Trading Goods:
  1. Stock: movements and FIFO rotation, daily/quarterly reporting, forecasting, purchasing analysis
  2. Product management: ERP maintenance, new products/samples, End-Of-Life products/last generation
  3. Logistics: trading documents, incoming/outgoing goods, follow-up shipments, Intrastat, Recupel, …
  4. Order management: order validation, price setting/negotiation

• HR:
  1. Employee overview and scheduling: holidays, leave days, teleworking, …
  2. Employee evaluation processes: follow up, providing advice, cooperation with head of departments
  3. Cooperation with partners: SDWORX, Sodexo, selection agencies, schools, ...
  4. International contracting
  5. Evaluation of market requirements
  6. Keeping track of new policy/regulatory updates
  7. Selection procedure: contracts with selection offices, follow-up of candidates/incoming CVs, organizing interviews in cooperation with head of departments, providing feedback
  8. On/off-boarding: updating HR-systems, preparing contracts, informing related teams, follow-up with selection offices, temporary contracts
  9. Employee branding in cooperation with marketing department: reaching out to new candidates, existing co-workers, job students and interns

• Reception & Administration:
  1. Incoming phonecalls, postal mailing, meeting agenda follow-up, welcoming visitors, visitor registration book
  2. Procurement: purchases for Kitchen, Hygiene, Desktop Stationery, Vending machine, logistic supplies…. stock rotation/follow-up
  3. Room support: Sales meeting room, Demoroom, Storage room, Kitchen, smoking room: keep everything in good condition and well organized
  4. Travel management: book flight/hotel tickets, visitor schedules, contact with travel agency
  5. Event support: Lunches, Events, CSR … in cooperation with marketing
  6. Archiving

• Our Requirements:
  1. Master degree, preferably in Business economics or administration
  2. Good Excel knowledge
  3. Good knowledge of Dutch and English