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Top FAQs & Troubleshooting

Here is a list of the most popular FAQs concerning ATEN products and software.
KVM ProAV SOHO & Small Office PDU

Firmware upgrade

To proceed a firmware upgrade for CS782DP, please do the following.
1. Prepare a computer, USB cable (A to B connection) and USB keyboard
2. Connect the computer to one of the PC ports of KVM
3. Have the firmware file ready on the desktop
4. Invoke HSM by hitting [Scroll Lock] key twice
5. Type the word "UPGRADE" on the keyboard
6. Run the firmware file and follow the on screen instruction to finish

For details, please check out the video clip below.