Where to buy | Partner Portal | eShop

Top FAQs & Troubleshooting

Here is a list of the most popular FAQs concerning ATEN products and software.

What is the hotkey combination to switch ports?k

How to upgrade firmware on CS64US?

How do I enable Hardware Cursor and what does it do?

Other than CS1308/CS1316, what other KVM models can be cascaded with the CL1308/CL1316?

How can I find the hotkey status of my KVM switch?

I downloaded the firmware upgrade utility for KH2508A from ATEN website but still got the upgrade failed.

I have a CS782DP and am planning to upgrade the firmware but don't know how to do it.

My CS782DP doesn’t recognize my keyboard and mouse.

I heard people saying CS782DP has several ways for switching ports. Could you explain how to do it?

I know the KN8164V has provisions to adjust the cable length, but don't know how to do it.

A customer is asking me about setting up the panel array mode in CC2000. How do I do it?

How to use virtual media feature remote install OS for client PC?

How to add KVM device into CCVSR and enable it to record video sessions?

If I replace the faulty KVM with a new one, can the new device inherit the original setting of CC2000?

I'm trying to add a KVM device into CC2000, but the KVM is not appeared in the available list, what can I do ?

Initially we used UTP cable and experienced signal loss when walkie-talkies was used within 10m. Testing STP cable showed improvement as there was no loss when pointing the walkie-talkies directly at the cable (1cm), but pointing the walkie-talkies at the CE624 from around 1-2m away through thin wood still caused signal loss.Aluminium foil around the CE624 showed that shielding the CE624 improved the signal loss dramatically when only extremely close.Is there any other solution we can do to improve CE624 signal?

I have chose a 1000Mbps Gigabit Ethernet switch to manage the network environment for KE device, but sometimes I am still unable to switch the profiles/video wall, it seems the KE device hung up and no response.

I get an error code 4108 when I upgrade KVM switch via UC232A cable,I'm sure the UC232A driver is correctly installed. When I am trying to upgrade my KVM Switch firmware via UC232A cable, the upgrade utility can not find the KVM Switch.

Use ATEN KVM switch like KH1516A, through KA7169 adapter to manage my DELL PC Optiplex 5050/7050.When system boot up , the BIOS post screen just appear several seconds, then enter to the windows desktop immediately.I am unable to press the keyboard button in time to enter BIOS setup menu.

Is any of ATEN products are affected by the Log4j vulnerability? The vulnerability is known as: CVE-2021-44228

Need More Support?

FAQ

Search FAQs Find answers quickly by searching by model number or keyword. Learn More

Trouble_Shooting

Troubleshooting Select a product category for quick answers to the most common troubleshooting issues. Learn More

Registration

Product Registration Register your ATEN product and create a free ATEN eService account. Learn More