Top FAQs & TroubleshootingHere is a list of the most popular FAQs concerning ATEN products and software.
I downloaded the firmware upgrade utility for KH2508A from ATEN website but still got the upgrade failed.
How do I control or operate my serial device over network by a console server? I have a SN3101 from ATEN.
If I replace the faulty KVM with a new one, can the new device inherit the original setting of CC2000?
I'm trying to add a KVM device into CC2000, but the KVM is not appeared in the available list, what can I do ?
Initially we used UTP cable and experienced signal loss when walkie-talkies was used within 10m. Testing STP cable showed improvement as there was no loss when pointing the walkie-talkies directly at the cable (1cm), but pointing the walkie-talkies at the CE624 from around 1-2m away through thin wood still caused signal loss.Aluminium foil around the CE624 showed that shielding the CE624 improved the signal loss dramatically when only extremely close.Is there any other solution we can do to improve CE624 signal?
I have chose a 1000Mbps Gigabit Ethernet switch to manage the network environment for KE device, but sometimes I am still unable to switch the profiles/video wall, it seems the KE device hung up and no response.
I'm sure the UC232A driver is correctly installed. When I am trying to upgrade my KVM Switch firmware via UC232A cable, the upgrade utility can not find the KVM Switch.