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Warranty Policy

A+ Product Warranty

  • ATEN offers thirty-six(36) months warranty for certain A+ model from the date of shipment in particular counties/regions.
  • This service for A+ model is available only in the country/region where the ATEN product is purchased.
  • To verify if your purchased product is within the A+ warranty coverage, please visit the website corresponding to your purchase counties/regions or contact your local ATEN sales representative.

 

Apart from checking the A+ model list below, you can also search for the product model directly. If you see the "3-year warranty" mark on the model page, it indicates that the product is of A+ model.

 

Only the following products are covered by the A+ Warranty

KVM
Cat 5 KVM Switches KH1508A, KH1516A, KH1532A, KH2508A, KH2516A
Desktop KVM Switches CM1164A, CM1284
KVM over IP Switches KA8270, KA8278, KA8280, KA8288, KG0016, KG0032, KG1900T, KG6900T, KG8900T, KG9900T, KH1508Ai, KH1516Ai, KN1000A, KN1108VA, KN1116VA, KN1132V, KN1132VB, KN2116VA, KN2116VB, KN2124VA, KN2132VA, KN2140VA, KN4016VB, KN4024VB, KN4032VB, KN4116VA, KN4124VA, KN4132VA, KN4140VA, KN4164V, KN8032VB, KN8064VB, KN8132V, KN8164V
KVM Extenders KE6900AiT, KE6900AR, KE6900AT, KE6900ST, KE6910ATC, KE6910R, KE6910T, KE6912R, KE6912T, KE6920ATC, KE6920R, KE6920T, KE6922R, KE6922T, KE6940AiT, KE6940AR, KE6940AT, KE6940R, KE6940T, KE8900SR, KE8900ST, KE8950R, KE8950T, KE8952R, KE8952T, KE9900ST, KE9950ATC, KE9950R, KE9950T, KE9952R, KE9952T, KX9970FR, KX9970FT, KX9970R, KX9970T
KVM over IP Matrix System ES0152, ES0152P, ES0154, ES0154P
LCD KVM Switches / Consoles CL3884NW, KL1108V, KL1116V, KL1508Ai, KL1516Ai, KL9108, KL9116
Matrix KVM Switches KM0032
Remote Control & Monitoring Solutions KA7174, RCM416A, RCM416VA, RCM432VA, RCM464VA, RCM816, RCM816A, RCMA200SA, RCMDP101U, RCMDVI00AT, RCMDVI00BT, RCMDVI40AT, RCMDVI40BT, RCMDVI50T, RCMHD101U, RCMVGA101
Serial Console Servers SN0108CO, SN0116CO, SN0132, SN0132CO, SN0148CO, SN9108CO, SN9116, SN9116CO
Professional Audio/Video
Audio AD004E, AD400E, AP106, AP206, AP212, AP901, AP902, AS104, AS106, AS108
Control System VK0100, VK0200, VK108US, VK1100, VK1100A, VK112EU, VK1200, VK2100, VK2100A, VK211, VK2200, VK224, VK236, VK248, VK258, VK320, VK330, VKT100
Networked AV VE66DTH, VE8900R, VE8900T, VE8950R, VE8950T, VE8952R, VE8952T
Presentation Switches VP1420, VP1421, VP1920, VP2020, VP2021, VP2120, VP2730, VP3520, VPK104, VPK312
Room Booking System VK401, VK430
Video Matrix Switches VM0202H, VM0202HB, VM0404H, VM0404HA, VM0404HB, VM0808HB, VM1600A, VM3200, VM3250, VM3404H, VM3909H, VM51616H, VM5404H, VM5404HA, VM5808H, VM5808HA, VM6404H, VM6404HB, VM6809H, VM7104, VM7404, VM7514, VM7584, VM7604, VM7804, VM7814, VM7824, VM7904, VM8514, VM8584, VM8604, VM8804, VM8814, VM8824, VS0202
Video Switches VS0201, VS0801H, VS0801HB, VS261, VS291, VS381B, VS481B, VS481C, VS482, VS482B, VS491
Video Extenders VB100, VB800, VB905, VE022, VE170Q, VE170R, VE1801AEUT, VE1801AUST, VE1812, VE1812R, VE1812T, VE1821, VE1830, VE1843, VE1901AEUT, VE1901AUST, VE2812AEUT, VE2812AT, VE2812PR, VE2812R, VE2812T, VE3912T, VE44PB, VE600A, VE601, VE601R, VE601T, VE602, VE800A, VE801, VE801R, VE801T, VE802, VE803, VE805R, VE806, VE807, VE810, VE811, VE811R, VE811T, VE812, VE812R, VE812T, VE813A, VE814A, VE814AR, VE814AT, VE816R, VE819, VE829, VE882, VE883, VE883A, VE883AR, VE883AT, VE901, VE901R, VE901T
Video Converters VC010, VC060, VC080, VC1280, VC160A, VC180, VC182, VC480, VC486, VC812, VC840, VC880, VC881, VC882
Video Splitters VS0102, VS0104, VS0108HB, VS0110HA, VS162, VS172, VS1804T, VS1808T, VS1814T, VS1818T, VS1824KIT, VS1828KIT, VS182A, VS182B, VS184A, VS184B, VS192, VS194, VS82H, VS92A, VS92DP, VS94A, VS98A
Video Wall Processors VW3620, VW784, VW884
Accessories VK102
Power Distribution
Rack PDU PG8308, PG95230, PG95330, PG96230, PG96330, PG98230, PG98330
Serial Connectivity
Secure Serial Device Server SN3001, SN3001P, SN3002, SN3002P, SN3401, SN3401P, SN3402, SN3402P
Cables
HDMI Cables VE781010, VE781020, VE781030, VE7831A, VE7832A, VE7833, VE7833A, VE7834A, VE7835, VE7835A

 

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