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Top FAQs & Troubleshooting

Here is a list of the most popular FAQs concerning ATEN products and software.
KVM ProAV SOHO & Small Office PDU

Keyboard and mouse detection failure

For keyboard and mouse detection failure, please upgrade the firmware (enforce mode). 
Firmware files are attached.
Note: The upgrade procedure must be performed "twice with 2 different firmware files in sequence".
Please see below image and video clip for details.

For details, please refer to the video clip below.