Warranty Policy

Warranty does not extend to:

Non ATEN‐branded products and accessories
Customer Induced Damage (CID):
- Defects caused by accident, abuse, misuse, negligence, modification, or improper maintenance.
- Failure caused by any item which ATEN does not provide or for which ATEN is not responsible.
- Failure caused by the use or storage in anything other than ATEN's specified operating environment.
- Products damaged in transit due to improper packaging.
- Products where the product serial number of ATEN has been removed or damaged.
Compatibility Issue:
Issue caused by product, software and accessories version mismatch.
Products and components in a location other than the countries in proceeding of retail orders.
Out of Warranty (OOW):
For products are outside the warranty period, ATEN may, in its sole discretion, provide repair service with charge or reject repair service without cause.

ATEN does not offer a global warranty for products; subject to applicable laws, the service and warranty period may vary by regions/countries. For warranty inquires, it is strongly advised to contact the original point of purchase, otherwise ATEN may charge fees associated with the out-of-region/out-of-country service at its discretion.
For ATEN products purchased through online shopping channels, Customers are advised to contact the original online seller for warranty inquires, otherwise ATEN may charge service handling fees at its discretion.
Do not open the Aten product. Opening the Aten product may cause damage that is not covered by the warranty. Only Aten or its authorized service representative should perform service on this Aten product.

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