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Warranty Policy

Warranty uncovered

Warranty does not extend to:

  • Non ATEN‐branded products and accessories
  • Customer Induced Damage (CID):
    • Defects caused by accident, abuse, misuse, negligence, modification, or improper maintenance.
    • Failure caused by any item which ATEN does not provide or for which ATEN is not responsible.
    • Failure caused by the use or storage in anything other than ATEN's specified operating environment.
    • Products damaged in transit due to improper packaging.
    • Products where the product serial number of ATEN has been removed or damaged.
  • Compatibility Issue:
    Issue caused by product, software and accessories version mismatch.
  • Products and components in a location other than the countries in proceeding of retail orders.
  • Out of Warranty (OOW):
    For products are outside the warranty period, ATEN may, in its sole discretion, provide repair service with charge or reject repair service without cause.

 

Limited Warranty

  • ATEN does not offer a global warranty for products; subject to applicable laws, the service and warranty period may vary by regions/countries. For warranty inquires, it is strongly advised to contact the original point of purchase, otherwise ATEN may charge fees associated with the out-of-region/out-of-country service at its discretion.
  • For ATEN products purchased through online shopping channels, Customers are advised to contact the original online seller for warranty inquires, otherwise ATEN may charge service handling fees at its discretion.
  • Our commercial warranty is primarily provided to authorized distributors, system integrators and other business customers. If you are a consumer in the EU, nothing in this commercial warranty limits or affects your statutory rights and remedies, including your legal guarantee of conformity. Please contact the seller from whom you purchased the product regarding the RMA support and your statutory consumer rights.
  • Do not open the ATEN product. Opening the ATEN product may cause damage that is not covered by the warranty. Only ATEN or its authorized service representative should perform service on this ATEN product.