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Three Tech Trend Take-ups to Optimize Digital Government Services

In an ever-changing world, government organizations must necessarily be adaptive. But in a world that is radically transforming due to COVID-19, this has now become an imperative.

Governments have long been funding technologies for use in the public sector. Successful projects include public surveillance, waste tracking, and traffic management technologies that ensure smoother operations in much of our daily lives. In terms of the citizen experience, revenue and customs agencies are often ahead of the game and have implemented systems that digitize tax returns, for example, and allow third-party platforms to connect. And these systems have been transformed by partnering with technology vendors.

However, while it’s become clear that government organizations must be smarter when investing in technology to serve citizens effectively, it’s also apparent that many agencies are lagging behind in the kind of tech take-up that would transform their services. Here are three technology trends that they can adopt to change that.

1. From Adaptive Security to Zero Trust: Guarding Against Cyber Threats

The challenges faced by government IT departments from cyber attacks are long-standing and well-known. Governments not only store far more critical data than the private sector but they are also more likely to be using legacy technology that can be vulnerable. Faced with increasing cyber attacks from threat actors and growing demands from citizens for more convenient access to information and government services, government IT departments are handling constant challenges.

Therefore, an adaptive security architecture that analyzes behaviours and events is vital to help monitor activities and proactively improve as cyber threats evolve (Gartner1). In addition to enabling multifactor authentication and enhancing system monitoring to receive early detection and alerts, governments are also reviewing readiness plans in partnerships with IT security professionals from the private sector

However, while in the United States the private sector is working more closely with government IT departments to counteract the cyber security risks faced by businesses, research by Deloitte found that more than half of private sector information security experts do not have confidence in their state government’s cyber security practices.
Another recent trend is zero trust cybersecurity, in which the default is denial instead of trust. Yet this requires significant effort and a deep, foundational transformation to automation and resource use (Deloitte2). Whichever approach is taken, governments will likely need both workplace solutions with network separation and IT infrastructure management solutions that incorporate proprietary operating systems into hardware-based remote access solutions. Together they can help keep a handle on cyber threats without affecting the progress of the digital government transformation process.

ATEN PSS PP v.3.0 Secure KVM Switches provide military-class security with multi-layered protection on both the physical and digital levels to combat data leakage across internal ports as well as to external networks. Model shown is the CS1144DP

2. Implementing Shared Services 2.0: Rebooting the Digital Workplace

Shared Services is the consolidation of admin or support functions from multiple agencies into a single organization to provide services as efficiently as possible. The Shared Services 2.0 trend aims to improve government interactions by shifting the emphasis from cost-saving to delivering high-value capabilities. This includes enterprise-wide security, ID document management, business analytics, and more, according to Gartner. Successfully establishing a public service hub that acts as a one-stop solution for citizens essentially relies on the convergence of both IT and OT. For example, in any government control room environment, a highly usable system providing critical information visualization and augmented communication can increase work efficiency and make a significant contribution to non-financial benefits.

Implementing shared services will require governments to adopt leading practices for managing cross-team interactions, a trend that Deloitte refers to as a ‘rebooting of the digital workplace’. By embracing collaborative tech, governments can optimize both individual and team productivity to establish the leaner processes. This will require a fundamental shift in outlook and in the way that work gets done in government departments, so leveraging advanced interactive briefing room solutions could be the key to accessing the best available talent to effectively increase services efficiency.

ATEN VP series Presentation Switches offer a streamlined, collaborative environment with reliable connections for presentations at up to 4K HDR for critical communication briefings. Model shown is the VP2120

3. Decision Intelligence, XaaS, and Big Data: Managing Scalable IT Infrastructure

A key responsibility of government is satisfying citizen needs and meeting expectations for digital and mobile infrastructure. In order to do this, analysts insist that governments should improve the quality of decision making by using augmented intelligence through data collection and analysis, known as Decision Intelligence. Data is increasingly recognized by governments as a strategic asset and data analytics, according to Gartner, allow government agencies to make better decisions and pre-empt dilemmas.

Because of COVID-19, leveraging the public cloud to deliver digital government at scale has become imperative for public trust. The public cloud traditionally ran off-site, but public cloud vendors are now running cloud services on client data centers to meet regulations and keep data, apps, and identities secure. Anything as a Service, or XaaS, refers to a sourcing approach to the full range of IT services delivered on the cloud base that provides scalability and an efficient approach to deliver digital government services.

Governments are already using big data analytics in a range of public services, such as in emergency response, financial security, and healthcare. The implementation of big data analytics, whether based on the private cloud, public cloud, or public cloud on-site, requires efficient and scalable computing infrastructure management, so government agencies will continue to rely on solutions that offer advanced secure remote access and efficient, centralized management of IT equipment at multiple locations.

ATEN IT infrastructure management solutions facilitate the delivery of government services that are integrated across channels and provide a unified and smooth experience for citizens. Model shown is the KN8164V

ATEN Solutions for Digital Government

ATEN specializes in robust and reliable secure solutions to strengthen processes in digital government operations and meet the needs of all government departments. These include:

  • IT infrastructure management solutions for the uninterrupted provision of public services and utilities
  • Control room solutions for information and data visualization in security and surveillance
  • Secure desktop and remote access solutions for secure operations that help mitigate constantly evolving cyber threats
  • Briefing room solutions for increasing collaboration and productivity in government organizations

Want to know more about ATEN solutions for digital government? Read our Government Solutions Guide here and our Government market overview here.

 About ATEN

ATEN International Co., Ltd. (TWSE: 6277), established in 1979, is the leading provider of IT connectivity and management solutions. Offering integrated KVM, Professional Audiovisual, and Intelligent Power solutions, ATEN products connect, manage, and optimize electronics in corporate, government, industrial, educational, and retail environments. ATEN has 500+ issued international patents and a global R&D team that produces a constant stream of innovative solutions, resulting in a comprehensive portfolio of products available worldwide.

Headquartered in Taiwan, ATEN International Co., Ltd. has grown to include subsidiaries in China, Japan, Korea, Belgium, Australia, the U.S., the U.K., Russia and Turkey – with R&D centers in Taiwan, China, and Canada.