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A+ Warranty

Service Overview :

ATEN offers an A+ Warranty for a period of 3 years. Eligible products are listed below.



Service Highlights :


The A+ Warranty Service supersedes the Standard Warranty and covers the products listed below for 3 years from product purchase.




Benefits :

  • Extended warranty period for your ATEN product.
  • Direct technical support and RMA service from an ATEN engineer or one of ATEN's Authorized Service Providers.
  • Hassle-free repair or replacement, including parts and labor.
  • Enjoy a committed level of service.
  • Prevent costly repairs that can arise due to shorter warranties.
  • Peace of mind in using your ATEN product.


Requirements :

  • Products purchased are encouraged to be registered and activated online on the ATEN eService Website.
  • The warranty does not cover software, batteries, peripherals, free accessories (such as cables), or customer-induced damage to the product.
  • These services are available only in the country where the ATEN product is purchased.
    • For further information, please contact your local ATEN sales representative.
    • *Does not apply to products purchased in Australia or New Zealand.
  • Only the following products are covered by the A+ Warranty:
    • Video Matrix Switches: VM1600, VM1600A, VM3200, VM7104, VM7404, VM7514, VM7604, VM7804, VM7814, VM8514, VM8604, VM8804, VM8814, VM7904, VM3250, VM7824, VM8824, VM7584, VM8584, VM6809H, VM6404H, VM6404HB, VM51616H, VM5808H, VM5404H, VM5808D, VM5404D, VM3909H, VM3404H, VM0404HB, VM0808HB, VM0808HA, VM0808H, VM0404HA, VM0404H, VM0202H, VM0808T, VM0808, VM0404, VM1616T, VM0202HB, VM5404HA, VM5808HA.
    • Presentation Switches: VP3520
    • Room Booking System: VK430
    • Control System: VKT100, VK1100, VK1200, VK2100, VK2200, VK1100A, VK2100A, VK224, VK236, VK248, VK258, VK108US, VK112EU, VK0100, VK0200, VK330.
    • Video Extenders: VE66DTH, VE8900T, VE8900R, VE8950T, VE8950R, VE8952T, VE8952R, VE805R,VE816R.
    • KVM Switches: KH1508A, KH1516A, KH1532A, KH2508A, KH2516A.
    • Matrix KVM Switches: KM0032, KM0532, KM0932. (Exclude KAxxxx series models)
    • Remote Control & Monitoring Solutions: RCM101A, RCM101D, RCMDVI101, RCM416, RCM816, RCM464V, RCMVGA101, RCMDP101U, RCMHD101U, RCMDVI00AT, RCMDVI40AT, RCMDVI00BT, RCMDVI40BT, RCMDVI50T, RCMA200SA, RCM416VA, RCM432VA, RCM464VA, RCM416A, RCM816A, KA7171AK, KA7174, CS261TK, CS231TK
    • KVM over IP Switches: KN1000, KN1000A, KH1508Ai, KH1516Ai, KN1108VA, KN1116VA, KN1108v, KN1116v, KN1132V, KN2116VA, KN2124VA, KN2132VA, KN2140VA, KN4116VA, KN4124VA, KN4132VA, KN4140VA, KN4164V, KN8132V, KN8164V, KN8032VB, KN8064VB
    • KVM over IP Console Station: KA8270, KA8280, KA8278, KA8288
    • KVM over IP Extenders: KE6910, KE6910T, KE6910R, KE6912, KE6912T, KE6912R, KE6920T, KE6920R, KE6922T, KE6922R, KE6900, KE6940, KE6900T, KE6900R, KE6940T, KE6940R, KE6900AT, KE6900AR, KE6940AT, KE6940AR, KE6900ST, KE8900ST, KE8900SR, KE8950, KE8952, KE8950T, KE8950R, KE8952T, KE8952R, KE9900ST, KE9950, KE9952, KE9950T, KE9950R, KE9952T, KE9952R, KE6900AiT, KE6940AiT, KE6910ATC, KE6920ATC, KE9950ATC, KX9970T, KX9970R, KX9970FT, KX9970FR.
    • IP-based Matrix Switches: ES0152, ES0152P.
    • Serial Console Servers: SN9108, SN9116, SN0108A, SN0116A, SN0132, SN0148, SN0108CO, SN0116CO, SN0132CO, SN0148CO, SN9108CO, SN9116CO, SN0108COD, SN0116COD, SN0132COD, SN0148COD.
    • Secure Device Servers: SN3001, SN3001P, SN3002, SN3002P, SN3401, SN3401P, SN3402, SN3402P
    • LCD KVM Switches: CL3884NW, KL1508A, KL1516A, KL1508Ai, KL1516Ai, KL9108, KL9116, KL1108V, KL1116V.
    • Desktop KVM Switches: CM1164A, CM1284
    • Rack PDU: PG95230, PG95330, PG96230, PG96330, PG98230, PG98330

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